Privacy Policy
Last Updated: March 2026
At Jacksonville Plumber Expert ("we," "our," or "us"), headquartered at 813 Edgewood Ave S, Jacksonville, FL 32205, we are deeply committed to safeguarding the privacy and confidentiality of our website visitors, customers, and service requesters. This Privacy Policy details the types of information we collect, how that data is utilized, and the stringent security measures we employ across our digital infrastructure.
Information We Collect
We only collect information necessary to provide accurate plumbing estimates, schedule service appointments, and deliver emergency technical assistance:
- Personal Contact Information: Your full name, telephone number, email address, and physical property address provided voluntarily via our estimate request forms or direct phone inquiries.
- Service Property Information: Details regarding your plumbing symptoms, residential or commercial property type, fixture configuration, and preferred service schedule.
- Technical & Usage Data: Standard non-personally identifiable server logs including browser type, operating system, referring URL, and basic conversion event interactions (e.g. phone call clicks).
How We Use Your Information
Your data is used strictly for legitimate business and service delivery purposes:
- To contact you via phone or email to confirm service appointments and provide diagnostic triage.
- To dispatch licensed plumbing technicians and fully equipped service vehicles to your specified address.
- To generate transparent written estimates, invoices, and municipal permit filings where required by Duval County building codes.
- To maintain warranty records and deliver follow-up customer care.
We never sell, rent, lease, or trade your personal information to third-party data brokers or marketing agencies.
Data Security & Retention
We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, or disclosure. All form transmissions utilize secure HTTPS encryption protocols. Information is retained only as long as necessary to fulfill legal, warranty, and customer service obligations.
Contacting Our Privacy Officer
If you have questions regarding this Privacy Policy or wish to request the deletion or correction of your contact records, please contact: